March 26, 2020
Yucca Telecom has joined the FCC’s “Keep Americans Connected Pledge” to ensure our customers can stay connected during this COVID-19 crisis.
To make certain our customers who have been directly impacted by the COVID19 circumstances, have access to the tools they need to navigate this crisis, Yucca Telecom will not terminate services or apply late fees for any accounts that go past due during the next 60 days.
As the novel coronavirus disrupts our daily routines, many are turning to the telecommunications services for solutions. Businesses are allowing employees to telework, schools are trying out new distance learning tools, and doctors are relying on telehealth to care for some patients remotely. All of those services are made possible by voice and high-speed broadband connections.
Any customer needing assistance with their account should call the business office for payment arrangement details.
Contact us at (575) 226-2255.
Yucca Telecom’s COVID-19 – Update March 24, 2020
Yucca Telecom is committed to the wellbeing of our customers, our employees, and our communities. We have determined that closing our office to the public is in the best interest of the citizens and employees at this time. We will follow the Governor’s last order on March 24, 2020 until further notice.
Employees are still in the office to answer calls and if you need to pay in cash, call our office and one of our employees will come out to take your payment. If you are needing new service, service additions or changes to your account, this can be done by phone as well.
We appreciate our customers and will continue to do our best to serve you.
9:00 a.m. to 5:00 p.m. – 575-226-2255
After Hours & Weekends:
- Internet – 575-760-8366
- TV – 575-760-2021
- Landline – 575-760-2276
Thank you for your understanding and patience!
Content for Mar 17, 2020
Yucca Telecom is committed to the wellbeing of our customers, our employees, and our communities. As the coronavirus situation continues to evolve, we rely on health and safety information from experts to ensure the decisions we make are consistent with local community, state, and federal standards.
We have prepared our employees to follow the strictest of guidelines in an effort to help curtail the spread of COVID-19. We are monitoring the guidelines of the CDC and New Mexico Department of Health to ensure the highest standards are met. While monitoring our employees and communities, we will continue to activate service and take care of our customers. If an escalation in the spread of COVID-19 impacts any of our service areas, we will take appropriate measures to keep our customers and employees as safe as possible.
Amid the COVID-19 Pandemic, Yucca Telecom encourages customers to stay home if at all possible. With this in mind, we would like to remind all of our customers the recommended method of making a payment is online at our SmartHub site. The option for automated payments is available at 1-888-220-4814 or drop your payment off in the drop box in front of the office. We also encourage customers to call the office with any questions to minimize personal exposure. We are still in the office if you do need to speak in person.
Should you have greater connectivity needs in order to meet work from home requirements, please contact our office at 575-226-2255 or email email@example.com.
We appreciate your understanding and support as we navigate this quickly changing situation. We wish for good health and safety for all.