COVID-19 Recovery

Content for December 22, 2020

Yucca Telecom is committed to the well being of our customers, our employees, and our communities. We have determined that closing our office to the public is in the best interest of the citizens and employees at this time.

We will continue to accept payments by mail, online or Smart Hub App, by phone at 1-888-220-4814 and in the drop boxes in front of our building.

We will still be available in the office to answer your phone calls at (575) 226-2255.

Onsite installation and repair availability

We continue to install, upgrade, and offer repair services to customers. If a technician needs to enter your home or business, they will practice COVID-19 safety measures by wearing a mask, gloves, shoe guards and maintain a safe six-foot distance from you. Technicians will clean areas inside and outside the house carefully before they leave.

Special internet offers

Save $25 per month for three months when you add or upgrade to 100 Mbps or 1 GIG

Free public Wi-Fi

If you need service, we continue to offer our free hotspot in the parking lot at our location, 201 W. 2nd Street.  For your safety, we recommend that you use the hotspot from inside your vehicle.

Network update

Over the past few months, our network has seen the highest usage of bandwidth ever. We’re proud to report that the network was able to handle the increase in traffic with ease, allowing customers to work, learn, and play from home. If your service is not meeting your needs, please reach out and we’ll do everything we can to improve your Internet connections and/or other services.

Thank you for your support as we continue to monitor the situation and make adjustments. Our employees are committed to serving our community with excellence, and we’re encouraged by the positive feedback we’ve been getting from you, our customers. We’re in it together.

We appreciate our customers and will continue to do our best to serve you.

Business Hours:

Mon – Fri
9:00 a.m. to 5:00 p.m. Phone: 575-226-2255

After Hours & Weekends:

Internet – 575-760-8366
TV – 575-760-2021
Landline – 575-760-2276
Email: customercare@yuccatelecom.com.

Our Commitment

Content for April 21, 2020

Like you—and everyone in our nation and across the world—Yucca Telecom is watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation. As your trusted local provider, our priority is taking care of you as you navigate this trying time.

If you are needing new service, service additions or changes to your account, this can be done by phone. Employees are still in the office to answer calls, assist you with concerns and accept payments. We will continue to accept payments online or SmartHub, by phone at 1-888-220-4814, the drop boxes in front of our building or you can mail to: Yucca Telecom, P. O. Box 867, Portales, NM 88130.

Our focus is on the health of our customers and our employees. We want to make sure you have access to the services you need, while we protect our employees and follow the guidelines set by the state and federal government.

In adherence with our efforts to protect our customers and employees from the virus, we have recently updated our procedures to limit technicians’ interaction within our customers’ homes. We will continue to dispatch our technicians to customer homes for new installs and service affecting outages; however, we are making modifications before and during the entry to customer homes.

Safety Practices

We understand that communications services are needed now more than ever, so we have implemented several new safety practices to keep everyone safe:

  • Asking our customers to self-certify that no one in the home is under quarantine or has flu-like symptoms.
  • Asking our technicians to wash their hands or use hand sanitizer before and after every customer visit.
  • Practicing 6 feet physical distancing during any customer or public interaction.
  • Technicians will wear protective gear to shield themselves and protect customers.
  • The technician will take care of most of the work that needs to happen outside of the home.

We appreciate our customers and will continue to do our best to serve you.

Content for March 26, 2020

Yucca Telecom has joined the FCC’s Keep Americans Connected Pledge to ensure our customers can stay connected during this COVID-19 crisis.

To make certain our customers who have been directly impacted by the COVID19 circumstances, have access to the tools they need to navigate this crisis, Yucca Telecom will not terminate services or apply late fees for any accounts that go past due during the next 60 days.

As the novel coronavirus disrupts our daily routines, many are turning to the telecommunications services for solutions. Businesses are allowing employees to telework, schools are trying out new distance learning tools, and doctors are relying on telehealth to care for some patients remotely. All of those services are made possible by voice and high-speed broadband connections.

Any customer needing assistance with their account should call the business office for payment arrangement details.

Contact us at (575) 226-2255.

Yucca Telecom’s COVID-19 – Update March 24, 2020

Yucca Telecom is committed to the wellbeing of our customers, our employees, and our communities. We have determined that closing our office to the public is in the best interest of the citizens and employees at this time. We will follow the Governor’s last order on March 24, 2020 until further notice.

We will continue to accept payments online or SmartHub, by phone at 1-888-220-4814, the drop boxes in front of our building or you can mail to: Yucca Telecom, P. O. Box 867, Portales, NM 88130.

Employees are still in the office to answer calls and if you need to pay in cash, call our office and one of our employees will come out to take your payment.  If you are needing new service, service additions or changes to your account, this can be done by phone as well.
 
We appreciate our customers and will continue to do our best to serve you.
 
Phone: 
9:00 a.m. to 5:00 p.m. – 575-226-2255
 
After Hours & Weekends:
 

  •               Internet – 575-760-8366
  •               TV – 575-760-2021
  •                Landline – 575-760-2276

Email: customercare@yuccatelecom.com.

Thank you for your understanding and patience!

Content for Mar 17, 2020

Yucca Telecom is committed to the wellbeing of our customers, our employees, and our communities. As the coronavirus situation continues to evolve, we rely on health and safety information from experts to ensure the decisions we make are consistent with local community, state, and federal standards.

We have prepared our employees to follow the strictest of guidelines in an effort to help curtail the spread of COVID-19. We are monitoring the guidelines of the CDC and New Mexico Department of Health to ensure the highest standards are met. While monitoring our employees and communities, we will continue to activate service and take care of our customers. If an escalation in the spread of COVID-19 impacts any of our service areas, we will take appropriate measures to keep our customers and employees as safe as possible.

Amid the COVID-19 Pandemic, Yucca Telecom encourages customers to stay home if at all possible. With this in mind, we would like to remind all of our customers the recommended method of making a payment is online at our SmartHub site. The option for automated payments is available at 1-888-220-4814 or drop your payment off in the drop box in front of the office. We also encourage customers to call the office with any questions to minimize personal exposure. We are still in the office if you do need to speak in person.

Should you have greater connectivity needs in order to meet work from home requirements, please contact our office at 575-226-2255 or email customercare@yuccatelecom.com.

We appreciate your understanding and support as we navigate this quickly changing situation. We wish for good health and safety for all.