FAQS and Common Support Solutions

Below you will find common support issues and solutions and links to reference guides. Click on the drop down to choose a category to find answers to common questions. You may also call our office at 575-226-2255 or email customercare@yuccamarketing

Customer Service

  • Are you moving, transferring or do you need to cancel service? Just call us at 575-226-2255 between 8 a.m. – 5 p.m., Mon.- Fri.
  • Are you going on vacation? You can temporarily suspend your service for a minimum of 3 months and only pay a reconnect fee when you return.
  • To report a problem with your phone or internet, call 575-226-2255.

201 W. 2nd Street Portales, NM 88130

PO Box 867 Portales, NM 88130

Our offices are open Monday through Friday from 9:00 am to 5:00 pm. Our phones open at 8:00 am.

Billing

Yes, everyone pays a $100 deposit to start service.

Payment in full is due by the 15th of every month.

Your first bill will include a prorated charge for the partial month of service plus a full month in advance for monthly service charges. For example, if you connect service in the middle of the month, your first bill will include prorated amounts for half a month, plus the month in advance.

Internet

Click here for the Gigaspire Blast Start Up Guide. If you are still having problems, call us at 575-226-2255 and we will walk you though it.

Download the CommandIQ app from either the Google Play store or Apple App Store. Search for CommandIQ to find the correct app.

Enter your email address and password, then scan the QR code on your router to get started

You can access your Wi-Fi network settings from the Main Dashboard (the home screen you see every time you open the app).

Use the app or click here to start test

Email

Access webmail here

Here’s the mail client settings (Outlook, Thunderbird, etc) for Yucca email:

Incoming Server IMAP: mail.yucca.net

Port: 143

Security: STARTTLS

Username: Email address

Password: Email password

Outgoing Server SMTP: mail.yucca.net

Port: 587

Security: STARTTLS

Username: Email address

Password: Email password

Iphone/Ipad email settings:

Settings -> Mail -> Account -> Add Account -> Other -> Add Mail Account

Name: Your name

Email: Email address

Password: Email Password

Description: Yucca

The following settings will be similar for both Iphone and Android:

Incoming Server IMAP: mail.yucca.net

Port: 143

Security: STARTTLS

Username: Email address

Password: Email password

Outgoing Server SMTP: mail.yucca.net

Port: 587

Security: STARTTLS

Username: Email address

Password: Email password

See how to to set up on Android here or iPhone here.

Your default mail account comes with 2 GB of storage.  This includes your inbox and all other folders.  If you need more mail storage, we offer an upgrade to 8 GB for 9.95 a month.

Managed Premium WiFi

Quick Start Guide

CommandIQ gives you an instant snapshot of your home or small business network. Through the app you can view all the connected devices on your network, set up parental controls or a guest network, run speed tests, change our SSID and password, and more. CommandIQ puts you in charge!

With ExperienceIQ®, managing your home network has never been easier or more satisfying. Now you can manage all your devices and content directly from the Yucca CommandIQ® app.

Your devices are important to your life. ProtectIQ is your 24/7 internet watchman. With multi-layered protection, even your most vulnerable devices like smartTVs, thermostats and Wi-Fi cameras are protected before issues happen.

ProtectIQ puts a shield between your devices and bad actors, stopping threats before they ever make it to your devices.

DirecTV

1 (800) 531-5000 or use their online chat service

Voice

Business Solutions

Yes, talk to our professionals at 575-226-2255 or drop by our office at 201 W 2nd Street.

Find out more 

Yes, talk to our professionals at 575-226-2255 or drop by our office at 201 W 2nd Street in Portales. Find out more 

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